Comments: Dr. Kaplin was attentive, listened well, was upbeat, clear in her explanations and used illustrations on a webpage to help me understand what was going on with my shoulder. She not only provided medical analysis but also offered options and encouraged me to use anti inflammatory foods in my diet. I appreciate the fact that she uses systems theory approach and did not push medications or invasive procedures on me, but did provide them as options. I felt very comfortable with Dr. Kaplin and look forward to seeing her in the future when necessary.